Refund policy

Return & Refund Policy — WallArtSed

Last Updated: August 22, 2026

Thank you for shopping with WallArtSed. We want you to love your wall art. If something isn't right, we're here to help.

1. Our Return Policy

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Accompanied by proof of purchase (order number or receipt)

2. Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized wall art made to your specifications
  • Items marked as "Final Sale" or purchased during clearance events
  • Products damaged due to misuse or improper handling after delivery
  • Gift cards

3. How to Start a Return

To initiate a return, please:

  1. Contact us at contact@wallartsed.shop with your order number and reason for return
  2. Wait for our team to review your request and provide return instructions (typically within 1–2 business days)
  3. Pack the item securely in its original packaging
  4. Ship the item back to the address provided by our support team

Please do not send items back without contacting us first, as this may delay processing.

4. Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect item, we cover the return shipping costs
  • If the return is due to a change of mind or ordering the wrong item, the customer is responsible for return shipping costs

We recommend using a trackable shipping method, as we are not responsible for items lost in transit back to us.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days
  • Refunds will be issued to your original method of payment
  • Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement

6. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

  • Your order number
  • A description of the issue
  • Photos of the damaged item and packaging

We will offer a free replacement, exchange, or full refund, including shipping costs, for verified damaged or defective items.

7. Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return the original product for a refund and place a new order.

8. Late or Missing Refunds

If you haven't received your refund yet:

  1. Check your bank account again
  2. Contact your credit card company, as it may take time before your refund is officially posted
  3. Contact your bank, as processing times vary
  4. If you've done all of this and still haven't received your refund, please contact us at contact@wallartsed.shop

9. Order Cancellations

Orders can be canceled free of charge within 12 hours of purchase, as long as the item hasn't already shipped. Please contact us as soon as possible if you need to cancel an order.

10. Contact Us

For any questions about returns, refunds, or exchanges, reach out to us:

WallArtSed
📍 Address: 3160 Gemini Peak Lane, Grand Junction, CO 81504, USA
📞 Phone: 1 (307) 500-3567
✉️ Email: contact@wallartsed.shop